{"id":36182,"date":"2026-01-02T13:59:37","date_gmt":"2026-01-02T13:59:37","guid":{"rendered":"https:\/\/www.krakar.net\/?post_type=hervin_portfolio&p=36182"},"modified":"2026-02-24T13:58:39","modified_gmt":"2026-02-24T13:58:39","slug":"inchcape-shipping","status":"publish","type":"hervin_portfolio","link":"https:\/\/www.krakar.net\/?hervin_portfolio=inchcape-shipping","title":{"rendered":"Inchcape Shipping"},"content":{"rendered":"\n
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Role:<\/strong> Lead Product Designer (Contract)<\/h5>\n\n\n\n
Duration<\/strong>: April 2022 – March 2026\u00a0<\/h5>\n\n\n\n
Team:<\/strong> Product Director, 6 Engineers, Data Architect, Operations Leads across 60+ countries<\/h5>\n\n\n\n
Scope:<\/strong> End-to-end digital transformation across global port operations
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Client Inchcape<\/p>\n<\/div>\n\n\n\n

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I led the product design delivery for modernising operational workflows across a global shipping network. The objective was to reduce inefficiencies in port call management and unlock working capital tied up in manual processes.<\/h2>\n<\/div>\n<\/div>\n\n\n\n
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250+ <\/strong>
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$15m cashflow increase<\/strong><\/h2>\n<\/blockquote>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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20% output Increase<\/h2>\n<\/blockquote>\n<\/div><\/div>\n<\/div>\n\n\n\n
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60 <\/strong>
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150+<\/strong>
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KPIs
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The Challenge<\/h1>\n<\/div>\n<\/div>\n\n\n\n
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Port operations were managed through fragmented, manual workflows across global offices. This created:
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  • Delayed invoicing and blocked cash flow<\/li>\n\n\n\n
  • Inconsistent processes between regions<\/li>\n\n\n\n
  • High operational overhead<\/li>\n\n\n\n
  • Limited real-time visibility for leadership<\/li>\n<\/ul>\n\n\n\n
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    The complexity wasn\u2019t just UX \u2014 it was organisational, behavioural and systemic.<\/h4>\n\n\n\n

    The challenge was to create a unified digital ecosystem that could scale globally while respecting regional differences in workflow.<\/h4>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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    My Role<\/h1>\n\n\n\n
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    • Defined product vision with executive stakeholders<\/li>\n\n\n\n
    • Structured discovery across operations, finance and engineering<\/li>\n\n\n\n
    • Led and mentored designers<\/li>\n\n\n\n
    • Established and governed the Design System<\/li>\n\n\n\n
    • Directed engineering handover, including on-site collaboration<\/li>\n<\/ul>\n\n\n\n
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      Strategy<\/h1>\n<\/div>\n\n\n\n
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      We focused on three pillars:<\/h2>\n\n\n\n

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      Standardise critical workflows<\/strong> without over-constraining regional flexibility
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      Surface real-time operational visibility<\/strong> to reduce bottlenecks<\/h4>\n<\/blockquote>\n<\/div>\n\n\n\n
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      Design for scalability<\/strong> through a structured Design System
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      Design system component and Brand evolution<\/h2>\n\n\n\n
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      • Defined core interaction principles<\/li>\n\n\n\n
      • Established reusable component libraries<\/li>\n\n\n\n
      • Created documentation standards for engineering handoff<\/li>\n\n\n\n
      • Implemented governance processes for design evolution<\/li>\n<\/ul>\n\n\n\n
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